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| EM Solutions - Sex Based Harassment Section B |
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Issue 3 - Customers That Cross The Line Case study - Back In The Store Back in the store Wendy and Rob agreed they’d been anxious about the boardroom lunch, particularly as they didn’t know the other Managers and Trainees. “It was pretty much as I expected, based on what John told me” “What did he tell you?” asked Wendy “Not a lot, it was a 5 minute lecture on how and why to avoid in-depth conversations with Wal and George really, and a rundown on who supported which AFL team.” “Lucky you, maybe I could have benefited from the same lecture. Which reminds me, we have to talk to John about the incident late last night when Shaya was on the front counter. Some of those guys from the hotel next door, who stop in for dinner after a few drinks, are horrid – they gave her hell last night.” “Come on Wendy – what do you expect John to do?” “Actually, truth be known, I don’t expect him to do anything, but he needs to know that next time they harass Shaya, I’ll be telling them to leave without dinner” “They’re customers, and there was nothing sexual, just a blonde joke and the comment about never being able to pick up the chick and the chicken at the same time. Shaya’s female and blonde, I’m sure she’s used to it – plus the joke was funny.” “First of all, I didn’t say it was sexual harassment –there’s a difference – and secondly, the comment ‘that’s a good girl, getting a man his dinner, she knows the way things are supposed to be’ was outrageous and really condescending.” “They’re sixty plus, that’s how they see things, a good woman does get their dinner” “Shaya doesn’t have to put up with that, and I can’t believe you’re condoning it” “I’m not, and I wouldn’t behave like that, but that’s life; Shaya wants to work late shift, and those customers are the reason she has a job. So what are you going to do, send them away? John’s right you really need to learn when to shut-up.” “Excuse me! and when did you and John have that conversation?” Proceed to Issue 3 - Things that could be going wrong |
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| To provide exemplary service,
a company must have good morale. To do this, one must consult with staff,
and take a flexible approach. ... Hollywood Private Hospital Executive Director, Kevin Cass-Ryall |