Peter and Philip agreed on 8 interview questions based on specific job criteria. Prior to the first interview Peter advised Philip that it had been drawn to his attention that the last six job vacancies in the department had been filled by male applicants.

"We're light on, when it comes to women up here, and it hasn't gone unnoticed downstairs...and most of the female staff are in support roles"

"That's just how it's worked out - the people appointed are skilled, and fit in."

To break the ice as Helena sat down, Philip commented he'd missed seeing her up in his area since the completion of the cross-company customer service project. Mindful she'd recently returned from overseas, he asked her about her trip and if she'd caught up with family back home.

Helena explained (particularly for Peter who was looking a little baffled) that her grandparents still resided in Greece, and that they were very excited about meeting their grandson for the first time. With genuine interest, Philip then asked was it this year that her son had started school.

"Next year" Helena replied, conscious Philip was aware of her son's disability and the difficulties she had previously faced placing him in childcare.

In contrast, the other three candidates experienced structured openings to their interviews. There was no air of familiarity or any reference to family, albeit in passing. Peter told all candidates that they wanted a highly motivated person who could deal with difficult and inpatient people. Philip added "We all get on well up here, so we're keen to find someone who'll enjoy working in the team - someone who is a good cultural fit."

While Helena interviewed well, Martin Crossley and Despina Dimtsis lacked the skill and experience required. Peter and Philip were impressed with Roger Townhill.

All candidates were asked the set questions. Roger's interview however took a different tangent. An in-depth discussion about teamwork, personal drive and how to increase self-motivation at work and while playing sport, had taken place. Peter and Philip contributed to the conversation with ease and interest, resulting in the interview being extended by 20 minutes.

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